phone (207) 344-7099
email info@wickedgoodwebsites.com
Frequently Asked Questions
Below is a listing of some of the questions we get asked most. If you cannot find your answer here, please Contact Us, or email: info@wickedgoodwebsites.com
Q: What is your guarantee?
A: We have a 90 day, "No questions asked" guarantee. If you're
not completely satisfied, simply call or email your "hub webmaster"
for a full refund.
Note: Upon refund, all design work must be returned and
becomes the exclusive property of Wicked Good Websites and cannot be
used for public or private display in any format, including, but not
limited to: internet website, intranet website, printed material or
any other hard copy form.
Q: What is the difference between
"Maintenance" & "Redesign"?
A: Wicked Good Websites defines the term "Maintenance" as any text
corrections, deletions, or additions of less than one paragraph.
Removal of any page, and replacing any file or image with
identically sized, dimensioned, and format is also included.
"Redesign" is defined as the addition of any page to the site,
changing of any image where existing content will "shift" or become
displaced from its original position. It will be the "hub
webmaster's" sole discretion as to which category changes fall into.
Q: Is there a limit to the amount of
"Maintenance" I can request?
A: Yes. Because we have many valued clients, we cannot focus
our maintenance time on any single client for an extended period of
time. Acceptable maintenance limits are no more than once per
week requesting no more than five page / file / image changes.
If you have a lot of changes that would normally fall into the
maintenance category, but need them "turned on" all at once, your
"hub webmaster" will work with you (if given advance notice) to make
the changes, but keep them in your non-live staging area until you
request or all maintenance tasks are complete. A good example
would be if you were planning a Sale next month and would need
multiple images and text changed. If you notify your "hub
webmaster" in advance, he/she can implement some of those changes
each week prior to the sale, then "go-live" with all of the changes
at once on the day of your sale.
Q: Why are your prices so much less than
other web design companies?
A: Honestly, we don't know why they charge so much! We don't
feel our time is any less important, or that our skills are somehow
less than other designers, we firmly believe that web design and
hosting for Small Businesses should be affordable and as painless as
possible so that more local companies can enjoy the benefits of
having an internet presence.
Q: You say you offer "free
consultation", what's the catch?
A: No catch. When you Contact Us, we will match you with a
"hub webmaster" that will be your project manager for the life of
your website. He/she will come to your place of business, for
up to one hour, and discuss what your web needs and desires are.
Based on that meeting, the "hub webmaster" will generate a web plan
document that outlines what colors, logos, style, and technologies
would best fit your business and provide you with a copy. If
you choose not to engage our services at that time, you owe nothing!
If, however you do choose Wicked Good Websites as your web design
firm, your "hub webaster" will plan a second meeting to discuss
package needs, payment, and an action plan, as well as begin the
"mock-up" phase.
Q: Do you offer eCommerce solutions?
A: We can provide a small eCommerce based website with payment
processes through PayPal. This can be either a pre-packaged
shopping cart based system (ZenCart, Xcart, etc.), or custom PayPal
buttons. We choose not to create custom designed shopping cart
systems, or payment systems utilizing merchant accounts and other
"direct payment" methods. Our specialty is in creating a
simple online presence for small businesses that otherwise couldn't
afford to do so.
Q: What payment methods do you accept?
A: For SOHO or SBE accounts, we accept either monthly or yearly
payments in advance of their due date noted on your invoice.
You may pay by business check, credit card via PayPal, or old fashioned cash (in person only please).
For all payment methods, your payment must be received prior to the due date on your invoice. This may necessitate that you send your payment up to one week prior to allow for processing.
Q: What if am I am late paying or my account is suspended?
A: Call your "hub webmaster" immediately. We understand running a
small business isn't always easy and will work with you to return
your account to good standing.
However, if you choose not to notify us:
Any account delinquent by 30 days or more will be suspended.
Any account delinquent by 60 days or more will be terminated.
Any account delinquent by 90 days or more will be sent to
collections, and reported to all major credit services.
Any account under suspension, can be brought current prior to termination by paying all outstanding balances, IN ADDITION to a deposit of one full year of package service.
FAQ
- What is your guarantee?
- What is the difference between "Maintenance" & "Redesign"?
- Is there a limit to the amount of "Maintenance" I can request?
- Why are your prices so much less than other web design companies?
- You say you offer "free consultation", what's the catch?
- Do you offer eCommerce solutions?
- What payment methods do you accept?
- What if am I am late paying or my account is suspended?
